House of Lancry Returns
We hope you love your purchases, but if for any reason you do need to return an item, we’ve made it as simple as possible. Just return the item(s) in the original undamaged packaging including all contents- within 10 days of receiving your order, and enclose the completed returns form in your parcel.
REMEMBER TO WRITE YOUR ORDER NUMBER!
For reasons of health and safety we will only be able to offer a refund on used items. Items which are returned in an unsaleable condition or appear to have been worn will not be eligible for refund, and will not be returned back to you.
** FINAL SALES ARE NOT REFUNDABLE OR EXCHANGEABLE
FOR ALL INTERNATIONAL RETURNS,
PLEASE CONTACT INFO@HOUSEOFLANCRY.COM
Subject : RETURN
On your returns form please indicate whether you wish to receive a refund or exchange your item and enter one of the returns reason codes.
If you wish to exchange your item, we recommend contacting us before posting to ensure stock availability.
Pack your returns in the original delivery packaging and label with our return address (below).
You will be responsible for arranging to have the item(s) returned to us and for any costs incurred.
We strongly recommend that you use a trackable courier service such as DHL Express or UPS to return your items to us, as we will be unable to offer refunds on items that do not reach us.
You will be notified by email once your returns have been received and processed.
House Of Lancry LTD.
17 sydney grove
HOL OFFICE FL
9473 Carlyle Avenue
Surfside Florida 33154
Telephone: +44 (0)7947555424
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