House Of Lancry


House of Lancry Returns

We hope you love your purchases, but if for any reason you do need to return an item, we’ve made it as simple as possible. Just return the item(s) in the original undamaged packaging including all contents- within 7 days of receiving your order, and enclose the completed returns form in your parcel.

REMEMBER TO WRITE YOUR ORDER NUMBER!

For reasons of health and safety we will only be able to offer a refund on unused  items. Items which are returned in an unsaleable condition or appear to have been worn will not be eligible for refund, and will not be returned back to you.

*** We do not take responsibility of any items sold at any stores ( please contact the store you purchased) aside from HOL Concept Store

** All FLASH/SALE/CLEARANCE listed items are Final Sale. Final sale items are not returnable/exchangeable. No exceptions.

ALL PROMOTIONAL CODES OVER 20% off are FINAL SALE. 

FOR ALL INTERNATIONAL RETURNS,
PLEASE CONTACT houseoflancry@gmail.com
Subject : RETURN

On your returns form please indicate whether you wish to receive a refund or exchange your item and enter one of the returns reason codes. 

If you wish to exchange your item, we recommend contacting us before posting to ensure stock availability.

Pack your returns in the original delivery packaging and label with our return address (below).

You will be responsible for arranging to have the item(s) returned to us and for any costs incurred. 

We strongly recommend that you use a trackable courier service such as DHL Express or UPS to return your items to us, as we will be unable to offer refunds on items that do not reach us.

You will be notified by email once your returns have been received and processed.

ReturnAdresses: 

House Of Lancry LTD.
68-70 Finchely Lane

NW4 1DH

London UK

 

HOL NYC- The Concept Store

DROP OFF ONLY

278 Albany Ave

HOL NYC Returns

Crown Heights Shipping Center
478 Albany Ave

Brooklyn, NY 11203

Need Assistance?
Telephone: 917-966-4122
Email: houseoflancry@gmail.com or

info@houseoflancry.com


  • HOL IS NOT RESPONSIBLE FOR ANY ITEMS BOUGHT IN CONCESSIONS, ONLY ITEMS BOUGHT IN OUR CONCEPT STORE!