House of Lancry Returns
We hope you love your purchases, but if for any reason you do need to return an item, we’ve made it as simple as possible. Just return the item(s) in the original undamaged packaging including all contents- within 7 days of receiving your order, and enclose the completed returns form in your parcel.
REMEMBER TO WRITE YOUR ORDER NUMBER!
For reasons of health and safety we will only be able to offer a refund on unused items. Items which are returned in an unsaleable condition or appear to have been worn will not be eligible for refund, and will not be returned back to you.
*** We do not take responsibility of any items sold at any stores ( please contact the store you purchased) aside from HOL Concept Store
** All FLASH/SALE/CLEARANCE listed items are Final Sale. Final sale items are not returnable/exchangeable. No exceptions.
ALL PROMOTIONAL CODES OVER 20% off are FINAL SALE.
FOR ALL INTERNATIONAL RETURNS,
PLEASE CONTACT firstname.lastname@example.org
Subject : RETURN
On your returns form please indicate whether you wish to receive a refund or exchange your item and enter one of the returns reason codes.
If you wish to exchange your item, we recommend contacting us before posting to ensure stock availability.
Pack your returns in the original delivery packaging and label with our return address (below).
You will be responsible for arranging to have the item(s) returned to us and for any costs incurred.
We strongly recommend that you use a trackable courier service such as DHL Express or UPS to return your items to us, as we will be unable to offer refunds on items that do not reach us.
You will be notified by email once your returns have been received and processed.
House Of Lancry LTD.
68-70 Finchely Lane
HOL NYC- The Concept Store
DROP OFF ONLY
278 Albany Ave
HOL NYC Returns
Crown Heights Shipping Center
478 Albany Ave
Brooklyn, NY 11203
Email: email@example.com or
HOL IS NOT RESPONSIBLE FOR ANY ITEMS BOUGHT IN CONCESSIONS, ONLY ITEMS BOUGHT IN OUR CONCEPT STORE!