Your use of the Houseoflancry.com website and the products and services available here are subject to the following terms and conditions. By using this website and what it entails, you are agreeing to all of the Terms and Conditions, which may be updated by us occasionally.
Your statutory rights shall remain unaffected by these terms and conditions, and except in accordance with these terms and conditions all purchases are non-exchangeable, non-refundable and non-transferable.
By placing an order through our site, you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old. Once you have placed an order and we have received it, you will receive an automated email acknowledging the receipt (“confirmation of order”). This email shall contain all the information about your order, including price and estimated delivery date.
You must immediately check all the details contained in the confirmation of order and you are advised to keep a printed copy of the order. You are able to correct any errors in your order up to the point at which you click ‘submit’ on your order. The contract between us will be formed at that point.
Whilst we aim to keep our website information always up-to-date, in the event that your chosen product is out of stock, its price is higher than displayed on your order, or subject to delay, we will inform you as soon as possible on the email address attached to your order. Where applicable, we may offer a full refund or an alternative product. We will never provide a substitute product without your explicit consent.
All returns must be made within 10 days of receiving your order. All items must be returned in their original condition. If the clothes comes damaged,with make-up stains, or any other imperfection, we reserve the right to refuse the return. Shipping and handling charges for return merchandise are not refundable unless we have made a shipping error.
Please note you are responsible of handling any costs of returning items to us, unless you have received a defective product. We strongly recommend that you use a trackable courier service to return the items as they are under your responsibility until they reach us.
Returns from outside of the EU/ UK must be invoiced as “RETURNED GOODS – OF NO COMMERCIAL VALUE” to prevent them being held at UK Customs. Please note that the customer is liable for extra fees incurred for incorrectly marked returns, should they be held at Customs.
Different conditions may apply during sales campaigns. This section will be updated as applicable.
In the case of a refund we will only issue repayment back to the card listed on the original order. We cannot return payment on to any other card or in any other form than the original payment.
Exchanges are allowed within 15 days of the initial delivery date. All items must be returned in their original condition. Shipping and handling charges for return merchandise are not refundable unless we have made a shipping error.
Returns from outside of the EU/UK must be invoiced as “RETURNED GOODS – OF NO COMMERCIAL VALUE” to prevent them being held at UK Customs.
If requested by shipping company, put value to USD 10. If you don’t mark the shipment clearly with No Commercial Value/Return, we risk getting charged for import tax and custom. Any custom or VAT related costs due that the return package is not marked correctly, will be charged back to you.
The return and financial responsibility is yours until it reaches House Of Lancry and are confirmed by a delivery confirmation. Please notice that we can exchange your items to another size or type if available in stock. You will be charged for the new postage of the return.
Please send all returns or exchanges to the below address with a letter and explanation:
House Of Lancry Return & Exchanges
17 SYDNEY GROVE
HOUSE OF LANCRY products purchased through retailers and stockists may not be exchanged or returned through houseoflancry.com. All promotional discounts and codes are valid for six months from the date of release, unless otherwise stated in the individual information. If you have any queries regarding promotional offers and discounts, please contact a member of our team.
Prices displayed on Houseoflancry.com are in UK sterling and include taxes. Prices do not include service, payment and delivery charges. You may be asked to pay duty fees for orders outside of the UK.
It is always possible that, despite our best efforts, a product listed on our site may be incorrectly priced. If a product’s correct price is less than our stated price we will charge the lower amount. If a product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection.
All promotional discounts and codes are valid for six months from the date of release, unless otherwise stated in the individual information. If you have any queries regarding promotional offers and discounts, please contact a member of our team.