Frequently Asked Questions
Have more questions?
How do your sizes work?
Our size run XS S M L XL XXL
XS - US 2,4 UK 4,6
S - US 6, UK 8
M - US 8,10 UK 10,12
L - US 12,14 UK 14,16
XL- US 16 UK 18
Can I return a dress on sale?
FINAL SALE ITEMS are not refundable, however depening on the style you may exchange for something else.
Do you supply return labels?
House of Lancry does not supply return labels. Customer pays for return shipping cost.
Can I return items I have purchased at a POP UP SHOP/ OR FINAL SALE?
All items purchased at a POP UP SHOP or FINAL SALE are not refundable.
When should I receive my package?
All orders should be received within 5-10 business days! if for some reason you have not received your package please get in touch.
I am a blogger and I would love to collaborate with you! How do I get in touch?
We love bloggers and collabs! please email us at email@example.com or send usa DM to get in touch! Don't be shy!